Mid Ulster District Council staff have achieved an outstanding 100% score in the most recent round of mystery shopping visits to the areas’ Visitor Information Centres (VICs).
During the visits, premises and staff are assessed across a number of customer experience criteria including presentation, welcome and personal skills, needs identification, and problem solving, all of which focus on fully meeting the needs of visitors to the centres, providing positive and relevant information that helps them with their enquiries.
Chair of Mid Ulster District Council, Councillor Sean McPeake, congratulating the staff on their achievement, said, “To be at the heart of our community means that people are at the centre of what we do as a Council, and our people – our staff – are key to delivering the best possible services for our residents and visitors.
“All the staff in our Visitor Information Centres across Cookstown, Magherafelt and Dungannon are fully engaged and committed to this aim. Their hard work, passion and dedication is evidenced in the recent mystery shopping 100% score achieved in our centres. You can be sure that when you visit our VICs, you’ll get 100% quality service!”
The surveys, carried out by Insight Mystery Shopping, showed that staff put visitors at ease, providing a ‘terrific experience’ that ‘created a warm welcome and demonstrated a willingness to help.’ Staff were also praised for their knowledge and insight into the area and the personalised advice that they were able to provide.
Whether you’re a local or a visitor from further afield, the staff at the Visitor Information Centres at the Burnavon, Cookstown; Ranfurly House, Dungannon and The Bridewell, Magherafelt can help you explore more of the hidden heritage of the District to really open your eyes to what’s on or to help you make the most of your visit to the area, with a wide range of free tourist information available. To start with, visit https://www.midulstercouncil.org/Things-To-Do/Tourism-Heritage for more information.