Mid Ulster District Council Continues To Be A JAM Card Friendly Organisation
Mid Ulster District Council is proud to continue to support the NOW group’s innovative JAM card and give ‘Just a Minute’ to people with disabilities by continuing to be a JAM (Just A Minute) Card friendly organisation.
By presenting a JAM card, people who may face communication barriers can discreetly and easily tell others that they need a little more time or patience to engage with staff or access a service.
As part of the recommitment to the initiative, specialist teams have been providing ongoing training to over 50 Council staff. The training gives those taking part the skills to adjust their approach accordingly and provide a better experience for customers. Along the way staff also gain valuable knowledge about how to provide excellent customer service when serving a person with a disability.
Chair of Mid Ulster District Council, Councillor Cora Corry commented,
People with disabilities want to live happy, independent lives, but sometimes everyday situations that most of us take for granted can be a major source of stress and anxiety, such as buying a ticket for a show at the theatre, booking a class or a swim at a leisure centre, or ordering a bin for their homes. This is where a JAM card helps as a discrete way for people to indicate to our staff that deal with members of the public on a daily basis, such as box office staff, Council office receptionists, and depot staff that they need a bit more time. As a customer-focused organisation we are committed to ensuring our services and staff are responsive to and around the needs of our customers.
Anyone who interacts with members of the public will benefit from knowing about JAM cards and you can find out more about it for yourself or request a JAM card at www.jamcard.org.