Skip to main content

Accessibility Standards

Accessibility Statement

Mid Ulster District Council is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

The following measures help to ensure the accessibility of our website:

  • The Council's corporate values guide what we do and how we do it, and include a commitment to be citizen and customer-focused, designing and delivering our services in response to and around the needs of our customers, as well as a commitment to inclusivity.
  • We are committed to the promotion of Equality of Opportunity and to meeting the requirements of our Disability Duties which require the Council to have due regard to promote positive attitudes towards disabled people and encourage participation by disabled people in public life.
  • Our Corporate Improvement Objectives for 2020-21 and 2021-22 include a commitment to ensuring a more connected Mid Ulster where new technologies and ways of working, empower citizens to get the best services that matter to them.
  • Our Accessible Communications Policy helps to ensure that the Council has a clear and consistent approach to the provision of accessible information and communication support across all its channels.
  • We have an Equality Compliance Officer in post.
  • Our web development team are receiving continual accessibility training.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

Mid Ulster District Council's website is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard. This is as a result of the limitations listed below (including PDF documents and third party tools) which are not accessible.

Additional accessibility considerations

Although our goal is WCAG 2.1 Level AA conformance, we have also applied some Level AAA Success Criteria: Some images of text are only used for decorative purposes.


We welcome your feedback on the accessibility of our website.
Please let us know if you encounter accessibility barriers:
Phone: 03000 132 132
Postal address: Mid Ulster District Council, 50 Ballyronan Road, Magherafelt, BT45 6EN

We will respond to all queries in line with our Customer Services Policy, which states that correspondence will be acknowledged within 3 working days, unless a full response is to be issued in the interim period, and that all correspondence will receive a response within 15 working days. Where a response cannot be issued within the 15 working day timeframe, the Council will contact the customer to provide an explanation and a new target response time.

Compatibility with browsers and assistive technology

Mid Ulster District Council's website is designed to be compatible with  Safari, Chrome, IE, Edge, Samsung internet, Firefox, Safari (in-app), Amazon silk, Android webview, Opera, Opera Mini, Android browser, UC browser, and with the following assistive technologies: Browsealoud.

The Council's website is not compatible with browsers older than 3 major versions" or "Mobile operating systems older than 5 years.

Technical specifications

Accessibility of the website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript

These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of the website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for our website include:

  • Some PDF documents are not accessible. We are working to reduce the number of PDFs on our website and, where possible, to make the remaining PDFs on our site accessible.
  • Some third party tools (including embedded social media, video and maps).

Assessment approach

The Council regularly assesses the accessibility of its website via external evaluation using Sitemorse, an independent benchmark service, and via other tools as required to achieve the highest reasonable compliance with accessibility standards.

Evaluation report

An evaluation report for our website is available on the Silktide website.

Formal approval of this accessibility statement

This Accessibility Statement is approved by the Head of Marketing and Communications and was last reviewed on 23 September 2020.

Formal complaints

We aim to respond to accessibility feedback within 15 working days, and to propose a solution within that timeframe. You are entitled to escalate a complaint in line with our Customer Services policy, should you be dissatisfied with our response to you.

A to Z of Council Services