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Sign Video

The Council is piloting a service which will benefit our customers who are deaf or are hard of hearing. This service will provide instant access to a Sign Language Interpreter for customers who use British Sign Language (BSL). The service also caters for Irish Sign Lanaguge (ISL) users on a request basis​.

The service is free from your own home, as well as being simple, fast and secure.

Although the service is initially being rolled out on a pilot basis for 12 months, the Council will gather feedback on the service during the 12 month period before making any decision on extending for future years.

SignVideo at our Venues

The service currently gives you access to an online BSL interpreter at the following Council offices and leisure venues, Monday to Friday from 9am-5pm:

Cookstown

Dungannon 

Magherafelt

Cookstown Council Office

Dungannon Council Office

Magherafelt Council Office

Cookstown Leisure Centre

Dungannon Leisure centre 

Greenvale Leisure Centre 

Mid Ulster Sports Arena (MUSA)

   

Connecting to a SignVideo Interpreter

You can connect directly to a SignVideo BSL Interpreter using the links below:

Sign Video for Council Offices
Sign Video for Leisure Facilities


How does it work?

To contact the SignVideo Interpretation Service via a computer, you’ll need video capability and broadband access. Then follow these steps:

  • Click on SignVideo links above to make a call from your browser.
  • Connect to a SignVideo interpreter and they will confirm you are contacting Mid Ulster District Council.
  •  You will then be connected to a registered BSL interpreter and can start the conversation in BSL (British Sign Language).

Please note that SignVideo offers this service to MacBooks and PCs running Windows.


Check your operating system requirements

Before using SignVideo BSL Live, please check you meet these basic requirements as a minimum.

You’ll need to have a computer or device with one of the following operating systems:

  • iOS devices: 11 or above
  • PC devices
  • Android devices: 4.4 or above

Your computer or device will need to have one of the following browsers:

  • PC: Chrome and Firefox
  • macOS: Chrome (Safari 11 supported)

A webcam.

Bandwidth of at least 512kbps upload and download.


How does this work?

We connect to a fully qualified SignVideo interpreter using an iPad, so you can see them on the screen. They will assist you to communicate with our staff. If you need any help, a member of staff will be available to assist.

You can also contact us to book a face-to-face interpreter through SignVideo on our website – we may need up to two weeks’ notice to arrange the meeting.


Technical Help

For SignVideo troubleshooting and technical help, please contact help@signvideo.co.uk or call 020 3388 0771.

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